HI ! CAN WE HELP YOU ?

HOW CAN I ORDER ON YOUR WEBSITE ?

Visit the Cocci’Shop and let yourself be guided by the different product categories!

CAN YOU GIVE ME A PARCEL TRACKING NUMBER TO TRACK THE STATUS OF MY ORDER?

When ordering, you will first receive a confirmation email. Once the order has been sent, you will receive a tracking number by email to follow its progress.

WHAT IS THE STATUS OF MY ORDER?

To follow the progress of your order, log into your account and click on the corresponding order.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER AND SHIP IT?

You will receive your order under 2 to 7 days.

I NEED TO RETURN MY PACKAGE OR EXCHANGE IT. HOW TO PROCEED ?

When the Customer fulfills all the conditions required by law in order to benefit from the status of consumer, the latter has, with regard to article L. 121-21 of the Consumer Code, a withdrawal period of 14 days from delivery. This right of withdrawal can be exercised from the validation of the order and must be expressed by the standard withdrawal form sent to the Customer, or failing this, by a written declaration devoid of any ambiguity sent to the Company by the Customer, specifying the references, date and amount of the order concerned. In the event of withdrawal under the conditions provided by law, it is up to the Customer to return the product or products concerned to the Company; the return costs remaining payable by the Customer. You will find the withdrawal slip on this link.

I ORDERED A BIKE. HOW IS IT PACKED? HOW AM I GOING TO HAVE TO ASSEMBLE IT?

Generally, the bikes are 98% mounted, the steering already configured. There are only the screws to tighten at the hanger and install the pedals. You will find the corresponding pedal on each crank.

The bike will also be accompanied by a maintenance and assembly manual as well as the tools necessary to mount the pedal

I AM A BIG FAN OF PROFESSIONAL CYCLING. DO COCCI'VÉLOS PRODUCTS MEET MY EXPECTATIONS?

Absolutely! Cocci’Vélos offers high quality French bikes. We sell products of the brands ORBEA, LAPIERRE, SUNN …

I WOULD LIKE TO ORGANIZE A CYCLING ADVENTURE ALONG THE BASIN WITH MY FAMILY. CAN COCCI'VÉLOS PROVIDE ME WITH BIKES?

You are at the right place, Cocci’Vélos is a specialist in the rental of bikes of all kinds, including trackers and trailers. Our team of enthusiasts will be able to offer you the best service and advise you on superb bike tours along the Arcachon Bay. The icing on the cake, we also offer tasting and Cocci’Game packages.

FOR MORE INFORMATION, FEEL FREE TO CONTACT US !